Privacy Policy

Introduction

Xiomesh respects your privacy and is committed to handling personal information thoughtfully and responsibly.

This Privacy Policy explains what information we collect when you visit our website, contact us, or otherwise interact with Xiomesh; why we collect it; how we use and protect it; and the choices and rights available to you.

For purposes of this Privacy Policy, “Xiomesh,” “we,” “us,” and “our” refer to Xiomesh, based in Guatemala.

Information we collect

We collect information in three main ways: information you provide directly, information collected through website analytics, and limited technical information generated when you access the website.

Information you provide

When you submit our contact form or communicate with us directly, we may collect:

• Your name
• Your company or organization
• Your email address
• Your phone number, when provided
• Information about your project, goals, needs, or inquiry
• Any other information you choose to include in your message

Please avoid submitting sensitive personal information that is not necessary for us to understand or respond to your inquiry.

Analytics information

We use Google Analytics and Cloudflare Web Analytics to understand how visitors use the website and how well it performs.

Depending on your consent choices and the service involved, analytics information may include:

• Pages visited
• Approximate location derived from technical information
• Browser and device type
• Operating system
• Referring website or source
• Time spent on pages
• Navigation and interaction patterns
• Website performance and page-loading information
• General technical information associated with a visit

We use this information in aggregated or statistical form to understand website usage, improve performance, identify technical problems, and make the website more useful.

Technical and security information

Our hosting, networking, and security infrastructure may automatically process limited technical information necessary to deliver and protect the website, such as:

• Internet Protocol address
• Request date and time
• Requested page or resource
• Browser and device information
• Error and diagnostic information
• Information used to identify suspicious, abusive, or malicious activity

This information may be processed in server logs or security systems even when you do not accept analytics cookies.

How we use your information

We may use personal information to:

• Respond to inquiries and communicate with you
• Understand the project, service, or collaboration you are considering
• Evaluate whether Xiomesh may be able to assist you
• Create and manage an internal sales or prospective-client record
• Follow up on an inquiry
• Prepare proposals, estimates, or next steps when requested
• Operate, maintain, secure, and improve the website
• Understand website traffic and performance
• Detect and prevent fraud, abuse, security incidents, or technical problems
• Maintain appropriate business and administrative records
• Comply with legal obligations and protect our rights

We do not use contact-form information to subscribe you to marketing communications.

Contact-form submissions and our CRM

When you submit the contact form, your message is sent to our sales team by email. We also create an entry in our private internal customer relationship management system so that we can organize the inquiry and ensure it receives appropriate follow-up.

Access to this information is limited to people who need it for legitimate business purposes.

Submitting the form does not create a client relationship or obligate either you or Xiomesh to enter into an agreement.

Our reasons for processing information

Depending on where you are located and the circumstances, we process personal information on one or more of the following grounds:

• Your consent, including when you choose to allow Google Analytics cookies
• Your request to take steps toward a possible business relationship, such as when you ask us to discuss a project or prepare a proposal
• Our legitimate business interests, including responding to inquiries, managing prospective-client relationships, improving and securing the website, and maintaining business records
• Compliance with legal obligations
• Protection of our rights and the rights, safety, and security of others

Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect processing that occurred before consent was withdrawn.

Cookies and analytics choices

The website does not use advertising cookies or cookies for behavioral advertising.

Google Analytics

Google Analytics may use first-party analytics cookies to distinguish visits and understand how the website is used.

We do not activate Google Analytics or permit analytics storage until you accept analytics cookies through our consent controls.

We do not use Google Analytics for:

• Advertising personalization
• Remarketing
• Google Signals
• Audience targeting
• Linking website activity to Google Ads
• Cross-service advertising features

You may decline analytics cookies without losing access to the website’s core content or functionality.

You may also change or withdraw your analytics choice through the cookie or privacy settings made available on the website.

Cloudflare Web Analytics

We use Cloudflare Web Analytics to measure website traffic and performance without placing analytics cookies on visitors’ devices.

It may process limited technical and performance information necessary to produce aggregated website statistics and measure how pages perform.

Browser controls

You may also configure your browser to block, delete, or notify you about cookies. Browser settings may not replace the consent controls provided on the website, and deleting cookies may cause the website to ask for your preference again.

How we share information

We do not sell personal information.

We do not share personal information for cross-context behavioral advertising or targeted advertising.

We may disclose information only as reasonably necessary to:

• Service providers that help us host, secure, analyze, maintain, or operate the website
• Providers that support our email, internal CRM, and business communications
• Professional advisers, such as lawyers, accountants, or auditors, when necessary
• Government authorities or other parties when required by law, legal process, or a valid official request
• A prospective buyer, successor, or other relevant party in connection with a merger, acquisition, reorganization, financing, sale of assets, or similar business transaction
• Protect the rights, property, safety, and security of Xiomesh, our visitors, our clients, or others
• Investigate or prevent fraud, misuse, security incidents, or unlawful activity

Service providers may process information only for the services they provide to us and subject to appropriate confidentiality, security, and data-protection obligations.

International processing

Xiomesh is based in Guatemala, and the service providers we use may process information in Guatemala, the United States, or other countries.

Privacy and data-protection laws may differ between countries. When required by applicable law, we take reasonable steps to ensure that international transfers are protected through appropriate contractual, organizational, or legal safeguards.

Your information may be processed outside the country where you live, subject to this Privacy Policy and any safeguards required by applicable law.

How long we keep information

We generally retain information associated with an inquiry for up to 24 months after our last interaction with you.

We may delete information sooner when it is no longer needed.

We may retain certain information for longer when reasonably necessary to:

• Establish, exercise, or defend legal claims
• Resolve disputes
• Prevent fraud or abuse
• Maintain security records
• Comply with legal, accounting, tax, regulatory, or contractual obligations
• Maintain records relating to an established client relationship

Analytics information may be retained according to the settings and retention periods configured within the relevant analytics service.

When information is no longer required, we take reasonable steps to delete, anonymize, or securely dispose of it.

How we protect information

We use reasonable administrative, technical, and organizational safeguards intended to protect personal information against unauthorized access, alteration, disclosure, misuse, or loss.

These measures may include access restrictions, private internal systems, secure communications, authentication controls, software updates, and security monitoring.

No website, transmission method, or storage system is completely secure. We therefore cannot guarantee absolute security.

Your privacy rights

Depending on where you live, you may have the right to:

• Ask whether we process personal information about you
• Request access to personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Request deletion of your information
• Request restriction of certain processing
• Object to certain processing based on legitimate interests
• Withdraw consent
• Request a portable copy of certain information
• Lodge a complaint with an appropriate privacy or data-protection authority
• Receive information about the recipients or categories of recipients of your information
• Receive information about applicable international-transfer safeguards

These rights may be limited or subject to exceptions under applicable law.

Xiomesh does not sell personal information, use it for targeted advertising, or make decisions that produce legal or similarly significant effects based solely on automated processing.

To exercise a privacy right, email privacy@xiomesh.com. Please describe your request clearly and provide enough information for us to identify the relevant records.

We may need to verify your identity before completing a request. We will respond within the period required by applicable law.

You may also use an authorized representative where permitted by law. We may ask for evidence that the representative is authorized to act on your behalf.

We will not discriminate against you for exercising an applicable privacy right.

Children’s privacy

The website and our services are intended for businesses and adults seeking professional services. They are not directed to children.

We do not knowingly collect personal information from children through this website. If you believe a child has provided personal information to us, please contact privacy@xiomesh.com so that we can review and, where appropriate, delete it.

External links

The website may contain links to websites or services operated by other organizations.

We are not responsible for the privacy, security, content, or practices of third-party websites. We encourage you to review their privacy policies before providing personal information.

Changes to this Privacy Policy

We may update this Privacy Policy as our website, services, technology, or legal obligations change.

When we make changes, we will publish the revised policy and update the effective date shown on this page.

Contact us

For questions, concerns, or requests relating to privacy or this Privacy Policy, contact:

Xiomesh
Guatemala
privacy@xiomesh.com